Terms of Service

Substitution, Reschedule, & Cancellation Policy

Participant Substitution & Gifting Policy

You can transfer your seat to another person (such as a friend, family member, or as a gift) without needing to notify Tactical Shepherd in advance. The new participant should simply inform us during check-in on the training day and settle any remaining balance if applicable.


Reschedule (Transfer to a Different Date) Policy

If you need to transfer your training to a different date, please email info@TacticalShepherd.com. We will make all reasonable efforts to accommodate your request.

  • Rescheduling requests made at least 48 hours prior to the scheduled training date will incur a 10% rescheduling fee to cover administrative costs.
  • Rescheduling requests made within 48 hours of the scheduled training date will incur a 25% fee, as it is unlikely that the seat can be filled on short notice.
  • No reschedules or refunds are permitted once the class has started.
  • Failure to attend your scheduled course will result in no refund or reschedule being granted.


Course Cancellation & Refund Policy

To cancel and receive a refund, please email info@TacticalShepherd.com. We will make all reasonable efforts to accommodate your request.

  • Cancellation requests made at least 48 hours prior to the scheduled training date will incur a 25% cancellation fee to cover transaction and administrative costs.
  • No cancellations or refunds are permitted within 48 hours of the scheduled training date or once the class has started.
  • Failure to attend your scheduled course will result in no refund or reschedule being granted.

 

Tactical Shepherd Membership Terms & Conditions

USCCA Membership / Tactical Shepherd

USCCA Membership with Elite Benefits (presented by Delta Defense) is an added benefit of your Tactical Shepherd Membership. You will receive an email confirmation when your USCCA Membership is activated. USCCA Membership begins no later than the following week following your signup for Tactical Shepherd Membership and continues for the duration of your Tactical Shepherd Membership. Tactical Shepherd will share your personal information, including first and last name, address, phone number and email with the USCCA. You agree that your personal information will be subject to the terms and conditions of the USCCA Privacy Policy (www.uscca.com/privacy-policy) and that you will abide by the USCCA Membership Agreement (www.usccamemberterms.com). All questions regarding your USCCA Membership should be directed to USCCA Customer Engagement at 844-698-7222. Upon cancellation of your Tactical Shepherd Membership, your USCCA Membership will be canceled. A USCCA Membership cancellation notice shall be provided to you via email by the USCCA.

Tactical Shepherd Member Enrollment

Tactical Shepherd aims to enroll new members and upload them to the USCCA within 72 hours. However, we reserve the right to take up to 5 business days. Your USCCA Membership and coverage begin immediately upon purchasing your Tactical Shepherd Membership. Within 72 hours, you will receive an email from Membership@TacticalShepherd.com. This email will include your Tactical Shepherd Member Discount Promo Code for use when signing up for courses at TacticalShepherd.com, as well as your Friends and Family Promo Code.

Tactical Shepherd Member Promo Codes (and Free Renewals for Platinum Members)

Your “Member Only Promo Code” is exclusive to you and cannot be shared with others. Violating this policy may result in the termination of your membership. Additionally, you will receive a 15% off Friends and Family promo code that you can share. You are not required to attend the course with someone using your Friends and Family promo code. For Platinum Members, please call 443-350-4808 to schedule your FREE MD Wear & Carry Renewal.

Tactical Shepherd Training Courses for Members

Tactical Shepherd offers firearms training courses, and while members can book courses through TacticalShepherd.com, please note that course spots are not guaranteed due to safety and logistical limits. Once a course reaches full capacity, no further enrollments will be accepted, even for Tactical Shepherd Members. Course offerings, dates, prices, and locations are determined at the sole discretion of Tactical Shepherd.

Tactical Shepherd Membership Cancellation / Upgrade / Downgrade Policy

  • Platinum Memberships are an 18-month commitment, starting from the enrollment date. Upgrades, downgrades, or cancellations can only be made within 14 days before the renewal date without penalty.
  • Gold, Silver, or Bronze Memberships are a 12-month commitment. Upgrades, downgrades, or cancellations can only be made within 14 days before the renewal date without penalty.

How to Cancel, Upgrade, or Downgrade Memberships

To cancel your membership, send an email to Membership@TacticalShepherd.com with your full name and USCCA member number within 14 days before your renewal date (or call our Membership Hotline at 443-877-5123). If you cancel before your renewal date, you will be responsible for paying the balance due from the request date to the renewal date. You can only upgrade or downgrade your membership during the specified renewal periods and must do so within 14 days before the renewal date.

Tactical Shepherd Benefits for Members

Tactical Shepherd membership benefits are non-transferable and have no monetary value. These benefits are strictly for the active member, unless a special promotion or event is offered to members. Member benefits remain valid as long as Tactical Shepherd is

Tactical Shepherd Member Verification

Anyone signing up for a course using a Tactical Shepherd Membership promo code will be verified at registration and check-in on the training day. Non-members attempting to use an exclusive promo code will be required to pay the remaining balance of the full retail price before participating in the class.

Tactical Shepherd Rights

Tactical Shepherd reserves the right to revoke membership at any time for any reason it deems necessary, including but not limited to sharing member promo codes with others. Any changes or modifications to member benefits will be communicated in advance via email and updated on TacticalShepherd.com

Online Payment Security Policy

Tactical Shepherd uses Active Network, LLC to process online payments. The checkout process is secured using military-grade encryption to ensure the safety of your personal and payment information.

Customer Information / Privacy Policy

Tactical Shepherd does not sell customer information. Any personal or training records collected are securely stored and only accessible by authorized personnel. We may use your contact information for direct communication.

If you do not wish for your image to be captured for marketing or promotional purposes, please notify Tactical Shepherd staff prior to your training. We respect and ensure your privacy.

Hold Harmless / Release of Liability Waiver

    1. Release of Liability

    I (the participant) hereby release, waive, and discharge all actions, claims, or demands that I, my assignees, heirs, guardians, and legal representatives now have or may have in the future for any damages or losses on account of injury, including permanent disability or death, or damage to property, caused or alleged to be caused in:

    a. whole or in part by the actions of

    b. including, but not limited to, active or passive negligence, defects in equipment or facilities (whether known or unknown),

    c. or any other actions of Tactical Shepherd LLC and its shareholders, directors, officers, owners, contractors, consultants, employees, or agents, arising from my participation in any firearm-related or gun-related activities.

    2. Indemnification – Training / Firearm-Related Activities

    I agree to save, hold harmless, indemnify, and defend Tactical Shepherd LLC and its shareholders, directors, officers, owners, contractors, consultants, employees, and agents from any claim arising from my participation in any training or firearm-related activity, whether conducted on or off company premises.

    3. Indemnification – Use of Range, Facilities, and Equipment

    I further agree to save, hold harmless, indemnify, and defend Tactical Shepherd LLC and its shareholders, directors, officers, owners, contractors, consultants, employees, and agents from any claim arising from my use of the firing range, facilities, equipment, or participation in any drill or exercise, on or off the premises.

    4. Compliance With Law

    I agree to comply fully with all Maryland State laws governing the possession and use of firearms.

    5. Non-Defamation Agreement

    I agree not to intentionally, unintentionally, or maliciously defame Tactical Shepherd LLC, its employees, or affiliates in any written form, social media post, or online communication by creating or distributing material that reflects negatively on Tactical Shepherd LLC, its employees, or its affiliates.

    6. Medical Fitness & Assumption of Health-Related Risks

    I certify that I am physically and mentally fit to participate in training, firearm-related activities, drills, or exercises provided by Tactical Shepherd LLC. I understand that these activities may involve physical exertion and inherent risks.
    I acknowledge that it is my responsibility to consult with a physician regarding any medical conditions that may affect my ability to safely participate.
    I assume full responsibility for any injury, illness, aggravation of a pre-existing condition, or other health-related issues that may occur during or after participation.
    I agree that Tactical Shepherd LLC and its shareholders, directors, officers, owners, contractors, consultants, employees, and agents are not responsible for any medical conditions, emergencies, or medical expenses arising from my participation.

    I have carefully read this waiver and release of liability and fully understand that by signing it I am giving up substantial rights. I sign this document voluntarily and agree to participate knowing the risks and conditions involved doing so entirely of my own free will.