Terms of Service

Rescheduling Policy

At Tactical Shepherd, we understand that life can be unpredictable. We will do our best to accommodate any rescheduling needs or refund requests. However, please be advised that there will be a $10.00 rescheduling/transfer fee for any changes made. If you need to reschedule, please contact us as soon as possible at 443-350-4808.

If a course is cancelled or postponed by Tactical Shepherd, you will be offered a refund or the option to transfer into a rescheduled course.

We strive to serve our community and are committed to making your experience as smooth as possible.

Transfer Your Seat

If you are unable to attend your scheduled class, you are welcome to transfer your seat to a friend or family member. No advanced notification is required for this transfer. The new student should simply notify us verbally during check-in on the day of the class and settle any outstanding balance if applicable.

Cancellation and Refund Request Policy

If you need to cancel your training and request a refund, a $25.00 cancellation fee will be applied. This fee helps cover the transaction costs associated with booking the class, issuing the refund, and reposting the available seat, as per our payment processing provider’s requirements.

 

Tactical Shepherd Memberships

USCCA Membership / Tactical Shepherd

USCCA Membership with Elite Benefits (presented by Delta Defense) is an added benefit of your Tactical Shepherd Membership. You will receive an email confirmation when your USCCA Membership is activated. USCCA Membership begins no later than the following week following your signup for Tactical Shepherd Membership and continues for the duration of your Tactical Shepherd Membership. Tactical Shepherd will share your personal information, including first and last name, address, phone number and email with the USCCA. You agree that your personal information will be subject to the terms and conditions of the USCCA Privacy Policy (www.uscca.com/privacy-policy) and that you will abide by the USCCA Membership Agreement (www.usccamemberterms.com). All questions regarding your USCCA Membership should be directed to USCCA Customer Engagement at 844-698-7222. Upon cancellation of your Tactical Shepherd Membership, your USCCA Membership will be canceled. A USCCA Membership cancellation notice shall be provided to you via email by the USCCA.

 

Tactical Shepherd Member Enrollment

Tactical Shepherd will strive to communicate and/or upload all new members to the USCCA within 72 hours, but reserves the right to use up to 5 business days. Your USCCA Membership and coverage begins at the moment of your Tactical Shepherd Membership purchase.

Within 72hrs, you will be receiving an important email from Membership@TacticalShepherd.com.  This email will contain your Tactical Shepherd Member Discount Promo Code to use when you sign up for courses at TacticalShepherd.com and your Friends and Family Promo Code.

Tactical Shepherd Member Promo Codes

A "Member Only Promo Code" is strictly for your use and cannot be shared or used to enroll others. Violating this policy will result in the loss of your membership. You will also receive a 15% off Friends and Family promo code that you can share with others. You are not required to attend the course with someone using your Friends and Family promo code.


Tactical Shepherd Training Courses for Members

Tactical Shepherd offers firearms training, and while members can book their courses through TacticalShepherd.com, please note that spots are not guaranteed in your desired course due to safety and logistical constraints. Classes have capacity limits, and once a course reaches full capacity, no further enrollments will be accepted, including for Tactical Shepherd Members. Course offerings, dates, prices, and locations are determined at the sole discretion of Tactical Shepherd.

Tactical Shepherd's Membership Cancellation / Upgrade / Downgrade Policy

  • Platinum Memberships are a revolving 18-month commitment starting from your enrollment date. Upgrades, downgrades, or cancellations can only be made two weeks prior to your renewal date without penalty.
  • Gold, Silver, or Bronze Memberships are a revolving 12-month commitment. Upgrades, downgrades, or cancellations can only be made two weeks prior to your renewal date without penalty.

How to Cancel or Upgrade or Downgrade Memberships

To cancel, send an email to Membership@TacticalShepherd.com with your full name and USCCA member number at least 14 days before your renewal date. If you cancel before your renewal date, you will be responsible for paying the balance owed from your request date to the renewal date.

You may only upgrade or downgrade your membership during the specified renewal periods and must do so 14 days before the renewal date.


Tactical Shepherd Benefits for Members

Tactical Shepherd member benefits are non-transferable and cannot be redeemed for monetary value. These benefits are strictly for the active member, unless a special promotion or event is offered to members. Your benefits remain valid as long as Tactical Shepherd is operational.


Tactical Shepherd Member Verification

Anyone signing up for a course using a Tactical Shepherd Membership promo code will be verified at registration and check-in on the training day. Non-members attempting to use an exclusive promo code will be required to pay the remaining balance of the full retail price before participating in the class. 


Tactical Shepherd Rights

Tactical Shepherd reserves the right to remove a Member from its membership for any reason it deems necessary to include but not limited to customers attempting to allow others to use their member benefits by sharing their "member promo code."   Any changes or modification to benefits will be communicated in advance through email and updated on TacticalShepherd.com.  

 

 

Online Payment Security Policy

Tactical Shepherd uses Active Network, LLC to process online payments. The checkout process is secured using military-grade encryption to ensure the safety of your personal and payment information.

 

Customer Information / Privacy Policy

Tactical Shepherd does not sell customer information. Any personal or training records collected are securely stored and only accessible by authorized personnel. We may use your contact information for direct communication.

If you do not wish for your image to be captured for marketing or promotional purposes, please notify Tactical Shepherd staff prior to your training. We respect and ensure your privacy.

​

 

Hold Harmless / Release of Liability Waiver

  1. I (the participant) release from, waive and discharge all actions, claims, or demands that I, my assignees, heirs, guardians, and legal representatives now have or hereafter have for damage or losses on account of injury, including permanent disability and death or damage to property, caused or alleged to be caused in
    1. whole or in part by the actions 
    2. including but not limited to active or passive negligence, defects in equipment or facility either unknown or known,
    3. or any other actions of Tactical Shepherd LLC, and its shareholders, directors, officers, owners, contractors, consultants, employees, or agents, as a result of my participation in any gun-related activities.
  2. I hereby agree and covenant to save and hold harmless, indemnify, and defend any claim against Tactical Shepherd LLC and its shareholders, directors, officers, owners, contractors, consultants, employees or agents, as a result of my participation in any training / firearm-related activity on or off the premises.
  3. I hereby agree and covenant to save and hold harmless, indemnify, and defend any claim against Tactical Shepherd LLC and its shareholders, directors, officers, owners, contractors, consultants, employees or agents, arising out of my use of the firing range, facility, equipment or participation in any drill or exercise on or off the premises.
  4. Agree to comply with all Maryland State laws regarding the use and possession of firearms.
  5. I agree not to intentionally, unintentionally, or maliciously defame Tactical Shepherd, employees or affiliates in person, in writing, social media, or other internet sites by authoring material that would reflect negatively on Tactical Shepherd, employees or any affiliates.

I HAVE CAREFULLY READ THE ABOVE WAIVER AND RELEASE OF LIABILITY AND FULLY UNDERSTAND THAT I GIVE UP SUBSTANTIAL RIGHTS BY SIGNING IT AND I DO SIGN IT VOLUNTARILY. I AGREE TO PARTICIPATE KNOWING THE RISKS AND CONDITIONS INVOLVED AND DO SO ENTIRELY OF MY OWN FREE WILL.