Terms of Service
Substitution, Reschedule, & Cancellation Policy
Participant Substitution & Gifting Policy
You can transfer your seat to another person (such as a friend, family member, or as a gift) without needing to notify Tactical Shepherd in advance. The substitute participant should simply inform us during check-in on the training day and settle any remaining balance if applicable. The substitute participant must meet all legal eligibility requirements for the course and complete all required waivers at check-in.
Reschedule (Transfer to a Different Date) Policy
If you need to transfer your training to a different date, you must submit your request in writing to info@TacticalShepherd.com and include your full name, current class date, and the class date you wish to transfer into. Reschedule requests are subject to course availability.
- Rescheduling requests made at least 48 hours prior to the scheduled class start time will incur a 25% rescheduling fee to cover administrative costs.
- Rescheduling requests made within 48 hours of the scheduled class start time are not permitted.
- Failure to attend your scheduled course without prior written notice will result in forfeiture of tuition, and no refund or reschedule will be granted.
Course Cancellation & Credit Policy
If you need to cancel your training, you must submit your request in writing to info@TacticalShepherd.com and include your full name and scheduled class date.
- Cancellation requests submitted at least 48 hours prior to the scheduled class start time will incur a 25% cancellation fee to cover transaction and administrative costs. The remaining balance will be issued as a Tactical Shepherd account credit. All account credits expire one (1) year from the original issue date and may not be redeemed after that time.
- Cancellation requests submitted within 48 hours of the scheduled class start time, or once the class has begun, are not permitted. No refund or credit will be issued.
- Failure to attend your scheduled course without prior written notice will result in forfeiture of tuition.
Tactical Shepherd account credits have no cash value, are non-transferable, and are subject to the company policies in effect at the time of redemption.
Training Course Disclaimer Policy
Permit & License Approval Disclaimer
Completion of any Tactical Shepherd training course—including, but not limited to, HQL, Maryland Wear & Carry, Delaware CCW, New Jersey CCW, or Utah CCW—does not guarantee approval of any firearm-related license or permit. Approval decisions are made solely by the applicable state or issuing authority after the participant submits a complete application and satisfies all statutory and regulatory requirements. Tactical Shepherd has no control over, and assumes no responsibility for, permit or license approval outcomes.
Tactical Shepherd Membership Terms & Conditions
USCCA Membership / Tactical Shepherd
USCCA Membership with Elite Benefits (presented by Delta Defense) is an added benefit of your Tactical Shepherd Membership. You will receive an email confirmation when your USCCA Membership is activated. USCCA Membership begins no later than the following week following your signup for Tactical Shepherd Membership and continues for the duration of your Tactical Shepherd Membership. Tactical Shepherd will share your personal information, including first and last name, address, phone number and email with the USCCA. You agree that your personal information will be subject to the terms and conditions of the USCCA Privacy Policy (www.uscca.com/privacy-policy) and that you will abide by the USCCA Membership Agreement (www.usccamemberterms.com). All questions regarding your USCCA Membership should be directed to USCCA Customer Engagement at 844-698-7222. Upon cancellation of your Tactical Shepherd Membership, your USCCA Membership will be canceled. A USCCA Membership cancellation notice shall be provided to you via email by the USCCA.
Tactical Shepherd Member Enrollment
Tactical Shepherd aims to enroll new members and upload them to the USCCA within 72 hours. However, we reserve the right to take up to 5 business days. Your USCCA Membership and coverage begin immediately upon purchasing your Tactical Shepherd Membership. Within 72 hours, you will receive an email from Membership@TacticalShepherd.com. This email will include your Tactical Shepherd Member Discount Promo Code for use when signing up for courses at TacticalShepherd.com, as well as your Friends and Family Promo Code.
Tactical Shepherd Member Promo Codes (and Free Renewals for Platinum Members)
Your “Member Only Promo Code” is exclusive to you and cannot be shared with others. Violating this policy may result in the termination of your membership. Additionally, you will receive a 15% off Friends and Family promo code that you can share. You are not required to attend the course with someone using your Friends and Family promo code. For Platinum Members, please call 443-350-4808 to schedule your FREE MD Wear & Carry Renewal.
Tactical Shepherd Training Courses for Members
Tactical Shepherd offers firearms training courses, and while members can book courses through TacticalShepherd.com, please note that course spots are not guaranteed due to safety and logistical limits. Once a course reaches full capacity, no further enrollments will be accepted, even for Tactical Shepherd Members. Course offerings, dates, prices, and locations are determined at the sole discretion of Tactical Shepherd.
Tactical Shepherd Membership Cancellation / Upgrade / Downgrade Policy
- Platinum Memberships are an 18-month commitment, starting from the enrollment date. Upgrades, downgrades, or cancellations may only be made during the 14-day period immediately preceding the renewal date without penalty.
- Gold, Silver, or Bronze Memberships are a 12-month commitment. Upgrades, downgrades, or cancellations may only be made during the 14-day period immediately preceding the renewal date without penalty.
How to Cancel, Upgrade, or Downgrade Memberships
To cancel your membership, send an email to Membership@TacticalShepherd.com with your full name and USCCA member number within 14 days before your renewal date. If cancellation is requested outside the permitted renewal window, the member remains financially responsible for all payments due through the end of the applicable commitment term. You can only upgrade or downgrade your membership during the specified renewal periods and must do so within 14 days before the renewal date.
Tactical Shepherd Benefits for Members
Tactical Shepherd membership benefits are non-transferable and have no monetary value. These benefits are strictly for the active member, unless a special promotion or event is expressly offered to members. Member benefits remain valid only while the member is in good standing and while Tactical Shepherd continues to offer such benefits. Tactical Shepherd reserves the right to modify, suspend, or discontinue any membership benefit at any time, with or without notice, at its sole discretion.
Tactical Shepherd Member Verification
Anyone signing up for a course using a Tactical Shepherd Membership promo code will be verified at registration and check-in on the training day. Non-members attempting to use an exclusive promo code will be required to pay the remaining balance of the full retail price before participating in the class.
Membership Chargeback & Payment Dispute Policy
By enrolling in Tactical Shepherd Membership, you acknowledge and agree to the stated commitment term and associated payment obligations. You further agree to contact Tactical Shepherd directly to resolve any billing concerns before initiating a chargeback or payment dispute.
Initiating a chargeback or payment dispute for valid membership charges after accepting these terms constitutes a breach of this agreement. In the event of a chargeback or payment dispute, Tactical Shepherd reserves the right to suspend or revoke membership, terminate associated USCCA enrollment, deny future memberships or registrations, and recover any chargeback fees, administrative costs, collection costs, or related expenses.
Documentation of enrollment, signed agreements, payment history, and these Terms of Service may be submitted to the payment processor as evidence of the agreed terms.
Tactical Shepherd Rights
Tactical Shepherd reserves the right to revoke membership at any time for any reason it deems necessary, including but not limited to violations of these Terms of Service or sharing member promo codes with others. Any changes or modifications to member benefits will be communicated in advance via email and updated on TacticalShepherd.com
Online Payment Security Policy
Tactical Shepherd uses Active Network, LLC to process online payments. The checkout process is secured using industry-standard encryption technology provided by Active Network, LLC.
Customer Information / Privacy Policy
Tactical Shepherd does not sell customer information. Any personal or training records collected are securely stored and only accessible by authorized personnel. We may use your contact information for operational communications related to your training or membership.
If you do not wish for your image to be captured for marketing or promotional purposes, please notify Tactical Shepherd staff prior to your training. We respect and ensure your privacy.
Hold Harmless / Release of Liability Waiver
1. Release of Liability
I (the participant) hereby release, waive, and discharge Tactical Shepherd LLC and its shareholders, directors, officers, owners, contractors, consultants, employees, and agents from any and all actions, claims, or demands for damages or losses, including injury, permanent disability, death, or property damage, whether caused in whole or in part by negligence (active or passive), defects in equipment or facilities (whether known or unknown), or any other act or omission arising from my participation in any firearm-related or training activity.
2. Indemnification – Training / Firearm-Related Activities
I agree to save, hold harmless, indemnify, and defend Tactical Shepherd LLC and its shareholders, directors, officers, owners, contractors, consultants, employees, and agents from any claim arising from my participation in any training or firearm-related activity, whether conducted on or off company premises.
3. Indemnification – Use of Range, Facilities, and Equipment
I further agree to save, hold harmless, indemnify, and defend Tactical Shepherd LLC and its shareholders, directors, officers, owners, contractors, consultants, employees, and agents from any claim arising from my use of the firing range, facilities, equipment, or participation in any drill or exercise, on or off the premises.
4. Compliance With Law
I agree to comply fully with all Maryland State laws governing the possession and use of firearms.
5. Non-Defamation Agreement
I agree not to knowingly publish false statements of fact about Tactical Shepherd LLC, its employees, or affiliates.
6. Medical Fitness & Assumption of Health-Related Risks
I certify that I am physically and mentally fit to participate in training, firearm-related activities, drills, or exercises provided by Tactical Shepherd LLC. I understand that these activities may involve physical exertion and inherent risks.
I acknowledge that it is my responsibility to consult with a physician regarding any medical conditions that may affect my ability to safely participate.
I assume full responsibility for any injury, illness, aggravation of a pre-existing condition, or other health-related issues that may occur during or after participation.
I agree that Tactical Shepherd LLC and its shareholders, directors, officers, owners, contractors, consultants, employees, and agents are not responsible for any medical conditions, emergencies, or medical expenses arising from my participation.
I have carefully read this waiver and release of liability and fully understand that by signing it I am giving up substantial rights. I sign this document voluntarily and agree to participate knowing the risks and conditions involved doing so entirely of my own free will.